Today we're delving more into the product render categories that we like to use to explain to our clients our service-processes.
Having a clear explanation about your process makes the relationship with your client that much easier and relaxed.
When clients understand timeframes, the complexity of your service and ultimately the price tag attached to it no one stands before big surprises, which fosters a long term relationship with your client. And don't we all prefer long term relationships with clients?
At Phalanx, we start off with a free meeting on us where customers can ask us whatever question they have.
We encourage them to delve deep into our processes and we don't try to hide anything behind curtains.
We do this meeting following a checklist so we know we covered all the major factors with them, even if they didn't really come prepared.
What do you do to set the baseline of your partnership? Let us know!
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